FAQs
We understand that you may have questions about our products and services, and we're here to provide you with the information you need. Below, you'll find answers to some of the most commonly asked questions. If you don't see your question here or need further assistance, please don't hesitate to reach out to our friendly customer support team.
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also offer the convenience of PayPal for secure online transactions.
What is your shipping policy?
We offer fast and reliable shipping services. Shipping times may vary depending on your location. You can find more detailed information in our Shipping Policy.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to our Shipping Policy for more information on international shipping rates and delivery times.
What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 15-day return policy. For detailed instructions, please visit our Refund Policy page.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Are your products covered by a warranty?
Yes, we stand behind the quality of our products. Certain items may come with a manufacturer's warranty. Please refer to the product description or contact our support team for warranty details.
How can I contact your customer support team?
You can reach our customer support team by emailing us at halokreationslv@gmail.com or by filling out the contact form on our Contact Us page. We strive to respond to inquiries promptly.
Can I cancel or modify my order?
We process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request.
Are your products suitable for beginners?
Absolutely! Our products are designed to cater to both beginners and experienced screen printers. We offer user-friendly equipment and accessories, as well as resources and support to help you get started on your screen printing journey.
Do you offer bulk discounts?
Yes, we offer bulk discounts for qualifying orders. Please contact our sales team for more information and personalized assistance with your bulk order.